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Inner City Mental Health Worker

Boyle Street Community Services

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REPORTS TO: Mental Health Manager

HOURLY RANGE: $22.40 – $26.36/hour

HOURS: 37.5 hours/week, Monday – Friday

JOB ID: 20-063BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The Inner City Mental Health Worker will help individuals with chronic and persistent mental illness navigate barriers and resources to meet their individual needs. They will be responsible for direct service delivery and case management, including referral, advocacy, support, and case plan development. The Mental Health Support Worker will provide the services in an outreach and in-reach capacity.

  • Establishing therapeutic relationships with individuals who live with mental health concerns in the inner city community, and working to ensure that their needs are met.
  • Build rapport and trust with individuals while focusing on their quality of life to support in the co-creation of case plans and addressing identified goals and needs that relate to the stability of their mental health
  • Provide crisis intervention services as needed; including follow-up support until crisis situations stabilized
  • Provide short-term and long-term emotional support, information about available counselling resources and referrals to counselling services
  • Supporting access to information and education around mental health diagnosis
  • Organize and facilitate recreational activities for groups and individuals
  • Administration duties as required for funding reports, case notes, and our online database system (ETO)
  • Assist with maintaining the cleanliness of Mental Wellness Space and around the building
  • Perform other related duties as assigned by the Manager

Education: A Degree is desirable, from a related field (psychology, social work, addictions and mental health) but candidates without a degree who have post-secondary education and relevant and related experience will also be considered.

Skills, Abilities and Attitudes:

  • Ability to work in a highly stressful and ever changing environment
  • Must have excellent boundaries
  • Mental resiliency is key
  • Ability to handle crisis in a calm and collaborative manner
  • Keen understanding of the needs and challenges facing marginalized populations particularly Mental Health and Addiction issues
  • Experienced in helping community members address needs and connect them with appropriate resources
  • Proven ability to work in a respectful and client centered manner and able to communicate effectively
  • Good working knowledge of Microsoft Office and Efforts to Outcomes or other data entry systems
  • Able to walk, stand, sit, drive, reach, lift, climb stairs, pushing, pulling, reaching, crouching and squatting may be required sometimes. Environment may include dust and noise.
  • Comfortable representing the mental health team at stakeholder meetings in regards to inner-city mental health.

Experience and other requirements:

  • At least 2 years’ experience working with individuals with mental health concerns (including mental illness and/or substance use).
  • At least 2 years’ experience delivering community-based recreation and activity-oriented programs for people with mental health concerns or individuals who face multiple barriers.
  • Knowledge of social, health and other related services.
  • Experience working with Edmonton’s inner-city population is an asset.
  • Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban Indigenous population is essential.
  • Boyle street staff are also required to have Standard First Aid training and de-escalation/non-violent crisis intervention training (it is an asset to have these prior, but they are also provided to staff upon hire)
  • A valid Class 5 Driver’s license, reliable vehicle, and appropriate vehicle insurance coverage would be an asset
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: September 28, 2020

Interviews will take place in the first week of October.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities. 

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-063BSCS Mental Health Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.