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Housing Intake and Diversion Worker

Boyle Street Community Services

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REPORTS TO: Housing Services Manager

HOURLY RANGE: $17-$18/hour

HOURS: 35 hours/week working between the hours of9AM-5PM

JOB ID: 20-032BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This a temporary position up to 8 weeks in length.

Job Purpose:

The Housing Intake and Diversion Worker will assist individuals and families who are homeless or at risk of being homeless in their search for housing. The Housing Intake and Diversion Worker will work in partnership with the Housing First team, other Boyle Street Community Services’ programs as well as landlords from the public and private sector to connect individuals and families to housing resources related to housing.

Key Areas of Responsibilities:

  • Triaging community members who walk-in and/or call for supports.
  • Complete Pre-Screen assessments (VI-SPDAT) to determine housing needs.
  • Provide intake and referral including liaising with referring parties; Housing Drop-In Coordination; Organize to prioritize referrals for Housing Services/North Star Residence
  • Assisting homeless or at risk of being homeless individuals and families in obtaining safe, and affordable housing.
  • Utilizing evidence-based practice model and motivational interviewing techniques to assess client issues and needs in order to make appropriate action plans.
  • Working in partnership with both the private and non-profit sector of the housing market to ensure appropriate placement of clients.
  • Maintaining accurate comprehensive documentation regarding all interactions with clients. Documentation must be in accordance with agency standards, and according to funder requirements.


Education: Post secondary education in Human Services

Skills, Abilities and Attitudes:

  • Great attention to detail, excellent organizational skills and ability to multi-task
  • Works with initiative, commitment and enthusiasm
  • Ability to solve problems with clients quickly, creatively and ethically
  • Proven ability to work in a respectful and client centered manner
  • Able to communicate effectively and have excellent written and oral communication skills
  • Able to plan and make decisions in a timely, organized and appropriate manner
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point)

Experience and other Requirements:

  • This is a government funded position and must fulfill the following criteria:
  • between 15 and 30 years of age (inclusive) at the start of employment
  • a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act
  • legally entitled to work according to the relevant provincial / territorial legislation and regulations
  • It would be an asset to have knowledge of the Landlord and Tenant Legislation, current housing market and trends, and poverty related issues
  • Understanding and appreciation of the history of Canada’s Indigenous people, and their culture
  • Knowledge of evidence-based practices, motivational interviewing skills and cognitive behavioral techniques
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Until Suitable Candidate is Found

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-032BSCS Housing Intake and Diversion Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.