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Follow Up Support Worker – Housing Services

Boyle Street Community Services

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REPORTS TO: Housing First Team Leader

SALARY RANGE: $22.07- $25.97/ hour

HOURS: 8:30am – 5:00pm Monday to Friday (37.5hrs/week)

JOB ID: 19-032BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.


Apart of Alberta’s Ten Year Plan to End Homeless, in partnership with Homeward Trust Edmonton, the Follow-Up Support Worker is a member of Boyle Street Community Service’s Housing First team.

The Housing First program is a twelve month intensive case management program targeted towards individuals and families that are chronically homeless and have multiple barriers to permanent housing.


The Follow Up Support Worker manages a caseload of previously homeless individuals and/or families to maintain their housing by supporting them in accessing community resources and services to meet both their basic and complex needs. The Follow Up Support Worker will work in partnership with the Housing Outreach Worker, the landlord, and other agencies as necessary to ensure a coordination of services.

This is an one year contract position.


  • Build relationships and rapport with individuals and families that are referred to the program in order to identify a client centered case plan
  • Assessing clients’ barriers and needs in order to assist, support, and advocate with or for the participant
  • Maintain detailed case notes, regular assessment, documentation, and files to track outcomes
  • Assist clients in accessing household goods and furniture needed to establish a home
  • Coordinate referrals to other support services such as Home Care, Mental Health professionals, Addiction Treatment, Doctors, Children and Family Services, and others as necessary
  • Support clients with medical, legal, financial appointments, referrals, and transportation, access or apply for all financial resources available, or secure employment
  • Provide crisis intervention services as needed; including follow-up services until crisis situation has stabilized
  • Maintain monthly contact with landlords, and weekly contact with clients.
  • Partnership responsibilities including but not limited to: intake, partnership meetings, case conferencing, training and committees.
  • Perform other related duties as assigned by the Manager/Team Lead which may include: supervising students, organizing program events outside of the regularly scheduled work hours and groups.



Degree in Human Services field. Candidates without a degree but who have post-secondary education and relevant and related experience will also be considered.

Skills, Abilities and Attitudes:

  • A strong commitment to upholding the values of Boyle Street Community Services.
  • Great attention to detail and excellent organizational skills and ability to multi-task.
  • Ability to solve problems for clients quickly, creatively and ethically.
  • Proven ability to work in a respectful and client centered manner.
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
  • Clients may at times be aggressive, must have de-escalation skills.


  • At least 2 years of experience of delivering community based services.
  • Knowledge of Landlord and Tenant Legislation.
  • Knowledge of evidence based practices, motivational interviewing skills and cognitive behavioral techniques.
  • Experience of networking with a range of partners and stakeholders.
  • Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban aboriginal population is essential.
  • Valid class 5 license and reliable vehicle as local travel is required
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Until Suitable Candidate is Found

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 19-032BSCS, Follow Up Support Worker in the Subject Line of the email. In the cover letter please state how you heard about this position.