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Community Support Worker

Boyle Street Community Services

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REPORTS TO: 24/7 Outreach and Support Services Manager

SALARY RANGE: $43 036 – $50 641/year

HOURS: 37.5 hours/week, Monday-Friday, 8:30AM-5PM

JOB ID: 19-038BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The Community Support Worker is to provide information, support, referrals, and advocacy to individuals who are struggling with issues like homelessness, substance use, and mental illness, and to assist them in transitioning to a safer lifestyle.


  • Assist and support vulnerable people to obtain basic needs (income, shelter, food, clothing, transportation, legal, identification, and medical services)
  • Deliver crisis intervention as needed, including risk assessment and follow-up
  • Assess clients’ issues and needs; assists and supports clients to develop a case plan and to take positive steps to achieve their goals
  • Make referrals and advocate on behalf of clients as appropriate
  • Maintain accurate and comprehensive written documentation, according to Boyle Street’s systems and standards, regarding all client interaction (Boyle Street currently uses ETO “Efforts to Outcomes” to collect its data)
  • Coordinate and case plan with other team members and other Boyle Street program staff
  • Provide guidance, supervision, support, and evaluative feedback for student practicums
  • Connect and collaborate with other partners in the community
  • Contribute to the safety and general environment of the building and surroundings at Boyle Street, including using Conflict Resolution and Non-Violent Crisis Intervention techniques when appropriate


Education: Degree or equivalent in social services or related field.  Candidates without a Degree but who have post-secondary education and relevant and related experience will also be considered

Skills, Abilities and Attitudes:

  • Great attention to detail and excellent organizational skills and ability to multi-task
  • Strong advocacy and case management skills
  • Proven ability to work in an ethical and client-centered manner
  • Capable of supervising and motivating practicum students and volunteers
  • A highly developed sense of humor
  • Able to work in a stressful environment and maintain respectful, effective boundaries with individuals who can exhibit challenging behaviours and engage in high-risk activities
  • Good working knowledge of Inner City programs and services


  • At least 2 years of directly related experience
  • Valid Class 5 Driver’s License, a reliable vehicle that can be used for work purposes and a clean Drivers’ Abstract
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: August 6, 2019

Interviews will take place on August 12 and 13, 2019

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 19-038BSCS, Community Support Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.