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24/7 Crisis Diversion Program Manager

Boyle Street Community Services

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REPORTS TO: Director of Programs

SALARY RANGE: $54 814 – $64 486/year ($28.11-$33.07/hour)

HOURS: 37.5 hours/week – shift times may vary according to the needs of the program

JOB ID: 19-034BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The 24/7 Crisis Diversion Program Manager is responsible for providing leadership and supervision to a team of 12 full-time staff who collectively work 24 hours per day, 365 days a year.

The frontline workers respond to calls to assist individuals, many of whom are homeless or marginally housed, who are in a crisis situation, often related to intoxication or mental health concerns. Workers must assess situations, identify required needs, and transport individuals to appropriate services.

The Boyle Street Crisis Diversion team is part of a partnership involving REACH Edmonton, the Canadian Mental Health Association and Hope Mission, and works closely with Emergency Medical Services (EMS) and the Edmonton Police Service (EPS). Collaboration is a key component of this position.

The Manager has the responsibility and authority to create, plan, develop, manage, coordinate and evaluate the delivery of the Crisis Diversion program within the framework of the partnership, and ensures that the guiding values of Boyle Street Community Services are upheld in all activities undertaken by the Crisis Diversion team.


  • Providing leadership that will create and maintain a motivated and competent team.
  • Overseeing the management of effective systems for crisis response, de-escalation, and integration with existing service provision.
  • Managing fiscal and human resources allocated to the program.
  • Maintaining a strong collaboration with internal partners and liaising with key external stakeholders including community organizations, property/business owners and government entities.
  • Contributing to the agency’s management team.
  • Ensuring that the Crisis Diversion program meets contractual targets and aligns with the agency’s values.
  • Producing reports in accordance with contractual obligations and managing program evaluation.
  • Ensuring effective communication and coordination with other Boyle Street programs.
  • Coordinating staff schedules and the availability of casual staff to ensure the program operates on a 24/7 basis.



A Degree in related field is preferred, however, candidates without a Degree but who have post-secondary education and relevant, related experience will also be considered.

Skills, Abilities and Attitudes:

  • A strong commitment to collaboration and working closely with internal partners and external stakeholders.
  • Superior supervisory and mentoring abilities with front-line workers.
  • Excellent written and oral communication skills.
  • Ability to build an environment that supports a relationship-based, client-centered practice that supports vulnerable people who are in crisis.
  • Ability to manage diverse teams and to provide positive leadership.
  • Knowledge of Microsoft Office and ability to manage the Efforts To Outcomes database.
  • Ability to work with the greater community and various organizations.


  • At least 3 years’ experience as a manager supervising staff
  • Experience networking with a range of partners.
  • Experience working within a team as part of a multi-disciplinary organization.
  • Knowledge of issues of homelessness in Edmonton, including an understanding of poverty, its causes and effects.
  • Experience working with Indigenous and New Canadian communities.
  • A valid Class 5 license and a reliable vehicle are required.
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: July 15, 2019

Interviews for this position will be held on July 22nd and 23rd.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 19-034BSCS, 24/7 Crisis Diversion Program Manager in the Subject Line of the email. In the cover letter please state how you heard about this position.