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Intake and Court Support Worker

Edmonton John Howard Society

This is a Full-time position in Edmonton posted October 9, 2020.

Full-Time Employment Opportunity

Job ID: 20-023EJHS

Edmonton John Howard Society (EJHS) is a CARF accredited community-based crime prevention organization that has been operating in Edmonton since 1949.  Our mission is “through our programs and services we work to prevent crime and to help people affected by crime”.

The Edmonton John Howard Society provides the following:

  • Strong focus on employee wellness and work-life balance
  • Service recognition and employee awards
  • Professional Development opportunities
  • Staff teambuilding and appreciation days
  • Competitive health, dental and RRSP benefits

We are a values-driven organization that supports clients from a strength based approach.  Please consider joining our team if your values are aligned with our core values listed at: https://johnhoward.org/about-us/core-values/

This is an unique position that has responsibilities working half time as an Intake Worker in the Nalah Centre and half time as a Domestic Violence Court Support Worker in the Domestic Violence Complainant Assistance Program (DVCAP).

Nalah Centre coordinates referrals from Edmonton Police Service Domestic Offender Crime Section (EPS DOCS) to the Justice Support Workers (JSW).  Every victim is assigned to a JSW to have access to effective, professional, ongoing client centre support, and a voice while going through the domestic violence criminal court process. 

DVCAP is a program of the Family Violence Prevention Centre provides: court preparation, orientation, and accompaniment, ongoing emotional support, risk assessment and safety planning, liaising with the crown prosecutor’s office and providing information on rights for the victim.



  • Review and respond to Crown referral, Crime & Trauma-Informed Support Services and other Agency requests such as EPS member, community agency requests
  • Receive and review EPS DOCS file summaries and assist in coordinating file assignment to the Justice Support Worker
  • Assist in monitoring DVJR e-mail inbox and forward/file emails as required
  • Work with Nalah Coordinator and/or FVPC Manager on other administrative duties as assigned
  • Deliver ongoing services using a client centered, strength-based approach consistent with agency and program philosophy
  • Liaison with professionals who participate in the Early Case Resolution process, including but not limited to: JSWs, EPS DOCS, Probation, Children Services, Crown Prosecutors and Defence


  • Deliver ongoing services using a  client centered, strength based approach consistent with agency and program philosophy
  • Safety planning and ongoing monitoring of risk and safety
  • Provide information on the impact of family violence on individuals and children
  • Inform clients of and assist with accessing  victim service programs (Financial Benefits, Victim Impact Statements, Restitution)
  • Provide brief and ongoing court support (preparation, orientation & accompaniment) and follow up support as required and keep clients informed on their court matters
  • Provide referrals to other resources as appropriate
  • Liaison with the Crown Prosecutors’ office
  • Comply with Health and Safety regulations of the Alberta Law Courts Building


  • Maintain accurate and timely data collection, data entry and completion of any program assessments and surveys as per agency and program policy
  • Maintain and monitor all file documentation as per program/agency policy
  • Complete monthly agency employee requirements
  • Deliver services in accordance with unit and agency policy and procedures
  • Communicate pertinent information to other staff as necessary
  • Contribute to overall risk management
  • Develop and maintain positive working relationships with external agencies and partners
  • Be a positive ambassador for the agency and engage in agency activities, unit and staff meetings
  • Contribute to overall agency mission, vision, and values
  • Participate in core agency training and additional ongoing training opportunities as directed and approved
  • Other duties as directed by supervisor

Qualifications and Skills:

  • Diploma in related human services field with 2 years’ experience in working with victims of family violence
  • Knowledgeable and experience working in the Criminal Justice System including use of JOIN (Justice Online Information Network)
  • Professionalism within all aspects of employment and able to contribute to a positive team environment
  • Thorough understanding of victimization and the dynamics of domestic violence
  • Assessment, interpersonal, written and verbal communication, and engagement skills
  • Thorough understanding of family violence dynamics
  • Experience working with diverse populations and ability to provide culturally relevant services
  • Knowledge of community resources and experience accessing resources
  • General computer knowledge (Microsoft Word, Excel, PowerPoint, Outlook and video conferencing platforms)
  • Criminal Record, Enhanced Reliability and Child Intervention Record Check
  • Ability to work within confidentiality guidelines
  • Fluency in a language other than English would be an asset

Conditions of Employment:

The hours of work are 8:00AM-4:30PM, Monday-Friday and the position is based out of two locations: Edmonton Law Courts and EJHS Transition Place. The anticipated start date is as soon as possible. The closing date is until suitable candidate is found.


The starting salary is $45,000 annually.

Only those selected for a prescreen will be contacted

Safety and harmony in our community

Edmonton John Howard Society is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds

How to Apply

To apply, submit a resume and cover letter to: hr@careersforcommunity.ca. Please include 20-023EJHS Intake and Court Support Worker in the Subject Line of the email.