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Volunteer Coordinator and Community Engagement

Terra Centre

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Mission            Empowering Teen Parents to Succeed

Vision              Teen Parent Families Thrive and Enrich our Community

As a non-profit organization that has been serving pregnant and parenting teens in Edmonton for over 45 years Terra is recognized for its leadership, innovation and collaboration.  Annually more than 1,000 young parents and their children benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children to develop and reach their full potential by recognizing and responding to their unique and individual needs.   Terra Centre staff are guided by the Code of Honour which supports, respects, and celebrates our families and staff (https://terracentre.ca/what-is-terra/careers/).  If you share our values and support our mission and vision please consider joining our team.

The position of Volunteer Coordinator and Community Engagement has a primary responsibility in developing, implementing, maintaining and growing an exemplary volunteer program to further develop the programs and supports that Terra provides.  In addition to operational support to volunteers, this position is also responsible for identifying and cultivating opportunities and relationships for the community to participate in the Terra mission.

The ability to engage and inspire individuals and form supportive relationships is key to being successful in this role. You are a relationship-builder, team player with an aptitude to learn, a willingness to contribute and a passion for making a difference in the community.

This is a full time position (37.5 hours per week) that reports to the Manager of Fund Development and Donor Stewardship and is flexible to meet the needs of the position and agency.  This may include working occasional evenings and weekends.

Key Responsibilities

  • Effectively recruit, engage, orientate and steward volunteers; promote the volunteer program internally and externally to gain community support of the program and the organization
  • Develop and implement goals, objectives and strategies for the volunteer program in collaboration with the Manager of Fund Development and Donor Stewardship which reflect the mission of the organization and align to its strategic priorities
  • Collaborate with program staff to identify and provide long-term volunteer opportunities to enrich Terra’s program delivery for our young families
  • Develop a budget in consultation with the Manager of Fund Development and Donor Stewardship
  • Maintain accurate volunteer records and conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements as necessary
  • Ensure adherence to volunteer policies and procedures to maintain best practises
  • Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization
  • Play a support role in the planning and execution of agency special events, including fundraising events and activities, as a member of the resource development team
  • Takes initiative in developing and deepening community relationships to secure new in-kind donations that young families benefit from
  • Collect data, measure outcomes, and complete evaluation and reporting activities as required using Raiser’s Edge database

Minimum Qualifications:

Beyond meeting the following criteria, it is vital that our successful candidate has a deep desire to help create an inclusive, caring community that welcomes and appreciates teen parents.

  • Minimum of a Certificate in Volunteer Management or related field
  • Minimum two years of relevant experience working with and supervising volunteers in a non-profit environment
  • Demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization
  • Self-starter and ability to develop positive and effective relationships with diverse volunteers and members of the community
  • Excellent time management and organizational skills
  • Strong customer service orientation
  • Must possess a high level of professionalism, tact and interpersonal skills to work with stakeholders at all levels
  • Ability to work independently and as part of a team to deliver results
  • Commitment and ability to maintain confidentiality and handle sensitive personal information
  • Strong proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Excellent written and oral communication skills
  • Previous fund development and event planning experience is a plus
  • Must be able to lift 50 lbs. and assist with incoming community donations (e.g., diapers, baby clothes, formula, etc.)
  • Clear Criminal Record Check and Child Intervention Check
  • Personal vehicle and valid class 5 driver’s license is required
  • Ability to work evenings and weekends as needed

We recognize the importance of a diverse workforce and encourage applications from Indigenous persons, men, LGBTQ-identified persons, people of colour and persons with a disability.

Salary: The salary range for the position is $40,000 – $44,000/year.  Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution.

Closing Date: January 17, 2018

How to Apply

To apply for this opportunity, please email your résumé and cover letter to: Human Resources, hr@careersforcommunity.ca.  Please include the Volunteer Coordinator in the Subject Line of the email and state how you heard of the position in the cover letter.