Employment Opportunities for Social Impact

To post a job, login or create an account |  Post a Job

Program Supervisor, Housing Support Services

Terra Centre

This is a Full-time position in Edmonton posted May 30, 2019.

Mission            Empowering Teen Parents to Succeed

Vision              Teen Parent Families Thrive and Enrich our Community

Job ID              19-010TERRA

As a non-profit organization that has been serving pregnant and parenting teens in Edmonton for over 45 years Terra is recognized for its leadership, innovation and collaboration.  Annually more than 1,000 young parents and their children benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children to develop and reach their full potential by recognizing and responding to their unique and individual needs.   Terra Centre staff are guided by the Code of Honour which supports, respects, and celebrates our families and staff (https://terracentre.ca/what-is-terra/careers/).  If you share our values and support our mission and vision please consider joining our team.

Job Overview

Housing Support Services is responsible for Agency services related to housing, including screening and assessment of potential tenants, reporting to funders, evaluation, and overall administration to ensure agency housing services are operated according to agency policy and procedure.

The Program Supervisor provides direct supervision to the Housing Support Staff and is responsible to foster an open, positive team environment in which the team is held accountable to the agency values and guided toward supporting participant success, positive relations with service partners and meeting agency and funder outcomes through the provision of quality programming.

Job Conditions

The Program Supervisor position is permanent full time (37.5 hours/week) with flexible hours: the office is open from 8:30 to 4:30 Monday through Friday however hours of work will vary based on the needs of families and staff and will include some evening and occasional weekend support for programming.


  • Provide leadership, supervision, coaching and mentorship to the Housing Support Services team to ensure resources are directed and focused on the empowerment of and achievement of goals for the participants.
  • Ensure the processes set up to work with partnership housing providers align to agency values and mission, support participant success and achieve identified outcomes within the partnerships.
  • Complete data analysis and reporting requirements to ensure continuity in funding.
  • Provide quality assurance monitoring and oversight to ensure the programs and services reflect the agency vision and values.
  • As a supervisor, is directly responsible for the health and safety of employees at the Brentwood worksite and will oversee, implement and monitor the Occupational Health and Safety program for the Housing Support Services team.


  • A diploma or degree in human services;
  • Minimum of 3 years previous supervisory experience in a community based setting;
  • Minimum of 5 years’ experience working with youth and expertise in assessing participant strengths and assisting youth to build healthy support networks;
  • Strong skill sets related to developing, supporting, coaching, guiding and evaluating staff;
  • In depth understanding of the needs and issues related to youth exposed to vulnerable life circumstances;
  • Strong written skills with the ability to gather and synthesize data to prepare funder reports;
  • Strong computer skills and previous experience using a database;
  • Experience working with community partners and funders;
  • A valid driver’s license and personal vehicle for occasional transport of participants and their children.

Desired Attributes and Skills

  • Supervisory and leadership skills;
  • Effective problem solving skills;
  • Strong oral and written communication skills that ensure effective communication;
  • Scheduling, priority setting and good time management skills;
  • Evaluation knowledge and ability to use data in supervision of staff and for funder reporting;
  • Financial management skills.

We are an equal opportunity and non-discriminatory employer and recognize the importance of a diverse workforce.  We welcome all qualified applicants.

Salary Range: $48,000-53,000 based on education and experience.  Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution

Closing Date: Until a suitable candidate is found.

How to Apply

To apply for this opportunity, please email your résumé and cover letter to: Human Resources, hr@careersforcommunity.ca. Please include the Program Supervisor in the Subject Line of the email. Please state how you heard about the position in the cover letter. No phone calls please.