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Youth and Family Case Worker

Boyle Street Community Services

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REPORTS TO: Youth Community Support Program (YCSP) Manager

SALARY RANGE: $24.46 -$28.77/hour

HOURS: 37.5 hours/week including evenings and weekends

JOB ID: 20-046BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.


Boyle Street Community Services has partnered with Alberta Health Services to deliver and provide mental Health support for youth and their families in Edmonton and surrounding areas.  Collectively, these partnering agencies seek to assist youth and families, who frequently access tertiary services, without experiencing functional improvement. 

Youth Community Support Program (YCSP) supports holistic youth recovery in a safe, respectful environment, where youth and families are included and valued. YCSP supports the positive identities of youth and families by recognizing their skills, strengths, successes, and resources. Our responsive programming is based upon The Wellness Model and Dialectical Behaviour Therapy principles. YCSP is a wraparound service designed to support skill development, social involvement, and active citizenship.  We respect and empower families to cultivate their own healthy environments and communities.

Job Purpose:

The Youth and Family Case Worker will work in partnership with other Case Workers and the Clinical Team (Occupational Therapists, Counsellors, Clinical Supervisor and Psychiatrist) to support youth with acute mental health challenges (13-17yrs), and their families. The Case Worker uses the Wellness Model to encourage healthy lifestyle alternatives through community supports and recreational participation. As a member of the YCSP team, your primary responsibility is to provide youth and families with the supports necessary to meet their treatment and wellness goals.


  • Coordinate with multidisciplinary team to assist youth that have acute mental health challenges, and their families, to lead healthier lives
  • Utilize a harm-reduction and strength-based perspective to develop new, and strengthen existing formal and natural supports
  • Enhance the youth and family’s connection to, and knowledge of, community resources, services and support youth to increase their physical, spiritual, intellectual, social, emotional, and financial wellness
  • Assist in the development and revision of goal plans
  • Attend weekly case conference meetings
  • Co-Facilitate Dialectical Behavior Therapy (DBT) skills groups, in partnership with a clinical team
  • Support Clinicians in disseminating, translating, and practicing DBT material when needed and in alignment with outreach deliverables
  • Provide crisis intervention and safety planning
  • Respect and meet the various cultural needs of program participants
  • Assist in program development to enhance life skills to support independence (building healthy relationships, emotional regulation, sexual health, distress tolerance etc.)
  • Build positive relationships with related community agencies/partners
  • Contribute to social and community programming for youth and facilitate as needed
  • Perform other related duties as assigned by the YCSP manager or assistant manager


Education: Diploma or Degree in Human Services is desirable but equivalent education will be considered; minimum of two years’ experience working with youth and families

Skills, Abilities and Attitudes:

  • Ability to work in a highly stressful and ever changing environment
  • Must have excellent boundaries
  • Mental resiliency is key
  • Demonstrate effective time management, strong professional and efficient problem-solving skills.
  • Exceptional ability to connect with people from various backgrounds, who have experienced significant barriers to services and programs.
  • Excellent inter-personal and communication, de-escalation abilities, and crisis management.
  • Understand harm-reduction, client-focused and strength-based practices.
  • Demonstrate commitment, enthusiasm and creativity in providing support to youth and families with complex mental health needs.
  • Good working knowledge of data entry systems, computer programs and report writing.
  • Able to walk, stand, sit, drive, reach, lift, climb stairs, pushing, pulling, reaching, crouching and squatting may be required sometimes. Environment may include dust and noise.

Experience and requirements:

  • An in-depth understanding of treating mental health in the community
  • Facilitating groups independently and in partnership with team members
  • Strength-based, harm-reduction, trauma-informed and client-centered practices experience
  • Working in cross-disciplinary teams an asset
  • Must have a reliable vehicle, driver’s license, insurance and registration and be able to provide a clean drivers abstract
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: August 18, 2020

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-046BSCS, Youth and Family Case Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.