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Volunteer Coordinator- External

Boyle Street Community Services

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REPORTS TO: Communications and Development Manager

HOURLY RANGE: $22.07-$25.97/hour

HOURS: 22.5 hours/week including evenings and weekends

JOB ID: 20-009BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

Job Purpose:

The Volunteer Coordinator- External will build, manage and grow an external volunteer program that supports programs and services offered at Boyle Street Community Services. 


  • Create a robust external volunteer program that supports the various programs and services provided by the organization.
  • Promote the program to attract potential volunteers
  • Recruit and select appropriate volunteers to fill predetermined volunteer positions supporting programs and services across the organization.
  • Orientate, train and familiarize external volunteers with Boyle Street Community Services, its organizational philosophy and program offerings.
  • Manage the scheduling, performance, and review of external volunteers.
  • Create, manage and maintain a comprehensive volunteer information system.
  • Track, review and report on the KPIs of the external volunteer program.
  • Work alongside Ambassador Engagement Coordinator to deepen relationships and engagement of external volunteers with the organization.


Education: Post-secondary education in a related field. Voluntary management, human resources or non-profit administration is preferred. Equivalencies in education and experience will be considered.

Skills, Abilities and Attitudes:

  • Ability to work in a fast-paced, ever-changing, and sometimes demanding environment.
  • Ability to coordinate and contribute external volunteers to multiple campaigns at one time.
  • Ability to problem solve and creatively navigate challenging and/or unforeseen situations.
  • Impeccable interpersonal and communication skills; communicating clearly, both in writing and verbally, to build enthusiasm and convey innovative ideas, as well as to develop trust as you cultivate relationships with clients, coworkers and volunteers.
  • Ability to achieve results while being resourceful and displaying a strong desire to take initiative.
  • Advanced knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)


  • At least 1 year of experience in volunteer management, fundraising or other development related positions.
  • Experience managing or coordinating volunteers and projects is preferred.
  • Experience working in the inner-city and/or non-profit sector is an asset
  • Experience and knowledge or working with a diverse community, including First Nations, Metis, Inuit, and Indigenous cultures
  • Familiarity and knowledge of issues concerning homelessness, poverty, addiction, and Indigenous communities
  • Valid Driver’s License and access to a reliable vehicle
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: February 28, 2020

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-009BSCS Volunteer Coordinator in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.