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Program Support Manager

Norwood Child and Family Resource Centre

This is a Full-time position in Edmonton posted January 12, 2022.

Full Time (35 hours per week)


Are you looking to make a difference in your community?
Join the Norwood team and start making a difference today!

Norwood Child and Family Resource Centre is an Edmonton based non-profit organization that has been supporting children and families since 1963, with a vision of Healthy Children, Healthy Families, Healthy Communities. Our programs and services are designed to strengthen and enrich families with children birth – 6 years old. Early childhood experiences are aimed at fostering optimal child development and healthy parent-child attachment. Parent education opportunities are created to support building the capacity of families.  Family support services are provided to support families as the child’s first and most important teacher. Information and referral is a key practice in supporting families to grow and learn within their own communities.  Programs are delivered using a holistic approach to support the social, emotional, intellectual, language, physical and creative needs of children and families in the community. For more information, visit https://www.norwoodcentre.com.

Norwood provides the following:

  • Great benefits plan
  • 5 weeks of paid time off per year (1 week at Spring Break, 2 weeks at Christmas and 2 weeks vacation)
  • 12 sick/personal leave days per year
  • Service recognition and employee awards
  • 2 staff fun/appreciation days per year
  • Strong focus on employee wellness and work-life balance
  • Supportive of ongoing professional development
  • A compassionate team environment

The Program Support Manager oversees Norwood Programs during Manager absences, leads staff recruitment, builds interagency partnerships, facilitates external promotions, takes part in Family Resource Network engagement (Northeast and Central), leads internal committees, provides evaluation support, conducts internal trainings and oversees casual staff and volunteers. The Program Support Manager strategically executes programs based on program deliverables and the Strategic Plan.

This position requires a flexible work schedule that may include an occasional evening to meet the needs of the families.

Norwood staff are guided by the following Team Charter: (SPIRIT)

  • Support – We utilize one another’s strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.
  • Passion – We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.
  • Integrity – We are honest, trustworthy, transparent, and accountable with each other.
  • Respect – We accept others without judgment and recognize that every individual is a person of value.
  • Inclusivity – We celebrate diversity and welcome people of all abilities, backgrounds, cultures, and perspectives.
  • Team – We are all one group working towards improved outcomes for children and families.

If you share our values and support our mission and vision, please consider joining our team.

Reporting to the Program Director, the Program Support Manager is responsible for the following:

  • Overseeing and leading teams in the implementation of the Operational Plan.
  • Leading processes for external program promotions, developing key relationships with community organizations and presenting Norwood’s programs to increase awareness and involvement in the community.
  • Collaborating with agency team members and community partners to provide optimal programs and services to participants.
  • Identifying new and maintaining current partnerships for Norwood to enhance service delivery.
  • Engaging with the Family Resource Networks to ensure collaboration.
  • Providing oversight to ensure program staff are well supported.
  • Participating in external meetings as a representative of the Norwood Leadership team and relaying relevant information back.
  • Recruiting, scheduling, orienting, and overseeing casual staff and volunteers to support Norwood’s priorities and programs.
  • Overseeing and participating in the program staff recruitment process. 

The ideal candidate will possess the following qualifications:

  • Degree or diploma in a Human Services field (ex. Early Learning education and Child Care, Social Work or Human Ecology) or equivalent.
  • Minimum of 3 years’ supervisory experience.
  • Minimum of 5 years working with children and families in a community based setting.
  • Proven ability to build and maintain positive relationships with community agencies.
  • Experience working in a leadership team and strategic planning.
  • Proficient in Microsoft Office and database systems.   
  • Ability to analyze data, evaluation, and fiscal opportunities to guide overall program needs
  • Ability to prepare complex evaluation and funder reports.
  • A valid class 5 non-GDL driver’s license, satisfactory driver’s abstract and access to a reliable vehicle.
  • Criminal Record Check and Child Welfare Intervention Record Check (findings will be reviewed on a case-by-case basis.)

The following qualifications are considered an asset:

  • Experience working with children and families from diverse cultural and socio-economic backgrounds.
  • Understanding staff recruitment and personnel management.

The starting hourly range for this role is $31.91 – $35.91 per hour ($58,076 – $65,356 per year) based on a 35-hour week.

Norwood Child and Family Resource Centre values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTQ2S communities.

Closing Deadline: Until Suitable Candidate is Found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

COVID-19 vaccinations are mandatory for all Norwood staff and practicum students. Successful candidates will be required to provide proof of their COVID-19 vaccination prior to their start date. If you are the successful candidate and cannot be fully vaccinated on the basis of a protected ground under human rights legislation, you may request an accommodation that will be reviewed by the agency.

How to Apply

To apply for this opportunity, please submit your résumé and cover letter to: hr@careersforcommunity.ca. Please state in the cover letter how you align with the Norwood Team Charter and how you heard about the position. Please include Program Support Manager, 22-001NCFRC in the Subject Line of the email.