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Isolation Unit Support Worker

Boyle Street Community Services

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REPORTS TO: Supervisor

SALARY RANGE:  $23/hour with evening shift differential of additional $1/hour and overnight shift of additional $2/hour

HOURS: 8.5 hour shifts


“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

Job Purpose:

The purpose of this job will be to provide support to individuals staying at the Edmonton Isolation Facility.   The facility serves individuals experiencing homelessness who are needing to isolate due to suspected COVID-19 symptoms, or have been exposed to known positive cases.    This is a temporary position.

  • Greet and support community members all while adhering to strict isolation techniques, including donning and doffing personal protective equipment (PPE)
  • Support individuals with basic needs to stay in isolation – this includes site monitoring, meal deliveries, assistance with basic needs, and rapport and relationship development
  • Take direction from nurses and work within a multidisciplinary team
  • Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion
  • De-escalate potential conflict situations with clients
  • Maintain a healthy environment by learning and adhering to isolation techniques
  • Engage and support community members during a time of crisis
  • Offer support and encouragement for community members to remain in in isolation


Skills, Abilities and Attitudes:

  • Ability to work in a highly stressful and ever-changing environment
  • Must have excellent boundaries
  • Mental resiliency is key
  • Computer literacy an asset
  • Knows how to problem-solve with people who face emotional and psychological challenges
  • Ability to learn new skills with a great attention to detail
  • Understands the challenges and stresses facing people who live in poverty
  • Treat people with respect and in a sensitive manner
  • Possessing Harm Reduction principles is a must
  • Able to handle multiple demands at the same time; exceptionally well organized
  • Can de-escalate tense inter-personal and group situations
  • Listens well, has a calm demeanor and knows how to solve practical problems
  • Possess robust mental health and a commitment to self-care

Experience and other requirements:

  • No formal experience or qualification required, however experience in the following areas would be considered an asset:
    • Experience working with Indigenous peoples and individuals from diverse cultures
    • Experience working with marginalized communities
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Location of work: The Edmonton Isolation Facility

Closing Date: Until Suitable Candidates are Found.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

How to Apply

Please email your resume and cover letter to: mquartel@boylestreet.org. Please include 20-084BSCS, Isolation Support Worker in the Subject Line of the email. Please state in your cover letter how you heard about the position and what your availability is to work.