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Housing Outreach Team Lead

Boyle Street Community Services

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REPORTS TO: Manager of Housing Services

HOURLY RANGE: $23.47-$27.61/hour

HOURS: 37.5 hours/week

JOB ID: 20-041BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This is a contract position until March 31, 2021 with possibility of extension.

Job Purpose:

The Housing Outreach Team Lead is responsible for supervising and supporting the Housing Outreach Prototype Team, the Housing First Team’s Housing Outreach Workers (HOW) and working alongside the Housing First Team Lead to support the Follow-Up Support Workers (FSWs).  The Housing Outreach Team Leader takes the lead managing landlord relations and coordinating rehousing supports.

Housing Outreach Prototype Team

The Boyle Street HOPP team is multidisciplinary in nature and part of a partnership involving Homeward Trust and the Bissell Centre. As part of the Housing Outreach Prototype Pilot (HOPP), workers assertively connect with individuals who chronically sleep rough throughout Edmonton (including in the river valley/parkland areas) to properly prepare them for the housing process and subsequently to provide intensive follow-up support with an overall objective of housing retention.

Housing First Team

Apart of Alberta’s Ten Year Plan to End Homeless, funded by with Homeward Trust Edmonton, the Housing First program is a twelve month intensive case management program targeted towards individuals and families that are chronically homeless and have multiple barriers to permanent housing. Currently the team is composed of 9 Follow-Up Support Workers, 3 Housing Outreach Workers and 1 Mental Health Support Worker.


  • Provide support and monthly supervision to the housing outreach workers and housing first team members, and HOPP staff
  • Foster positive landlord relations and onboard new landlords and mediate concerns between landlord and tenants
  • Have informed conversations with landlords, tenants and support workers
  • Ensure timely unit turnover and complete move-out inspections with landlord and HT landlord relations
  • Attend weekly team meetings and regular meetings with partner agencies
  • Ensure Rental Assistance Payment (RAP) requests are submitted by staff and monitor monthly RAP enrollment
  • Ensure contract compliance by monitoring data, caseload vacancies, new housings and monthly budget claims
  • Support in the recruitment and hiring of new staff and manage personnel files
  • Process ECE claims and cheque requests
  • Provide A-team and lunch coverage as scheduled


Education: Degree or equivalent. Candidates without a degree but who have post-secondary education and/or relevant and related experience will also be considered.

Skills, Abilities and Attitudes:

  • Excellent listening skills; ability to motivate a team; can identify individual and group needs and act on them
  • Great attention to detail and excellent organizational skills and ability to multi-task.
  • Ability to solve problems for clients quickly, creatively, and ethically
  • Proven ability to work in a respectful and client centered manner
  • Intermediate skills using Microsoft Office
  • Capable of supervising and motivating practicum students and/or volunteers
  • Able to utilize de-escalation and conflict resolution skills in an appropriate manner


  • At least one year experience in supervision, leading, and building teams
  • At least two years’ experience delivering community-based services
  • Knowledge of Alberta’s Residential Tenancy Act
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioral techniques
  • Experience networking with a range of partners and stakeholders
  • Experience working at all levels across teams and/or departments within an organization
  • Excellent knowledge and understanding of poverty-related issues, trends and services, including as it affects the urban Indigenous population
  • Local travel on behalf of clients and the agency is required; incumbent must have a valid class 5 license and reliable vehicle
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: June 30, 2020

Interviews will take place on July 13 and 14, 2020.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-041BSCS Housing Outreach Team Lead in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.