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Home Support Worker, Ubuntu CSD

Boyle Street Community Services

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REPORTS TO: Ubuntu Manager

SALARY RANGE: $40 228-$47 326/year ($20.63-$24.27/hourly)

HOURS: 37.5 hours/week including weekends and evenings to meet families’ needs


Connecting children and families through shared humanity.

The Ubuntu CSD (Collaborative Service Delivery) Program, is an innovative approach to child and family support which leverages a network of partner agencies and Children’s Services to create customized support for children, youth, and families in North East Edmonton.

Ubuntu offers a continuum of culturally aligned, community-based, family and child centered services. Collectively, with Boyle Street as the lead agency, Ubuntu is one point of access to a streamlined set of services that leverages the expertise of five networks to meet the needs of our families, children, and youth. Entitled the C5 (Collaborative Five) – Ubuntu works collaboratively with Boyle Street Community Services, Bent Arrow Traditional Healing Society, Edmonton Mennonite Centre for Newcomers, Norwood Child and Family Resource Centre, and Terra Centre for Teen Parents.

This position is based out of the C5’s North East Hub – 14023 Victoria Trail.

Boyle Street Community Services offers an attractive benefits package after successful completion of probationary period. Professional development is provided and required in the development of the Home Support Workers.


The Ubuntu CSD (Collaborative Service Delivery) Program is seeking a Home Support Worker; an integral role on the team responsible for working with families and youth to help them to create a safe and healthy household, to model parenting skills, develop healthy family relationships and boundaries, and to provide  fully engaging family time visits. Home Support Workers strive to build a family’s capacity with an emphasis on community and cultural involvement, and helping connect families and youth to long term supports in their communities.


  • Build trusting relationships with family members and spend focused time in the home to work towards reaching the service plan (titled Children’s Services Planning Form or CSPF) goals
  • Provide strength-based feedback on parenting and discipline and offer suggestions for effective parenting and positive discipline techniques
  • Address safety concerns by providing coaching on stress and anger management
  • Provide coaching on household management, cleaning, nutrition and meal planning, grocery shopping
  • Work with the Family Support Worker to locate and connect family members to local community resources that will continue to support the family in the long term
  • Provide transportation to and from various appointments, as scheduled or as necessary
  • Advocate on behalf of families and empower families to advocate for themselves to community agencies to help families meet their needs
  • Support fully engaging family time visits between parents and their children
  • Build positive relationships with children, families, the North East Child and Family Services Neighborhood Office staff, and multi-disciplinary partners to better support families
  • Contribute to a positive team environment by demonstrating the values of accountability, reliability, respect, and creativity
  • Participate in on-call services on a rotation basis
  • Maintain accurate records, files, and documentation to track outcomes


Education: Degree or Diploma in the Human Services Field. Candidates with extensive relevant experience will also be considered.

Skills, Abilities, and Attitudes:

  • Ability to work in a highly stressful and ever changing environment
  • Must have excellent boundaries
  • Mental resiliency is key
  • Strong relationship building skills and ability to work as a part of a team
  • Knowledge of where to access affordable goods and services for the home, and of resources for children and families in North East Edmonton
  • Trained to provide home services such as parenting skills, cultural teachings, life skills, etc.
  • Strength based approach to supervising and motivating families
  • Ability to work with children and families from a range of cultures, additional languages to English would be an asset 
  • Understanding of early child development
  • Ability to have difficult but respectful and ultimately constructive conversations with team members

Experience and other requirements:

  • Minimum 2 years’ working with families experience conducting home visits and case management
  • Understanding of Children and Family services and guiding legislation 
  • Understanding of the Alberta’s Residential Tenancies Act (Landlord-Tenant Act)
  • Knowledge of and experience with Indigenous and multicultural communities
  • Knowledge of and experience working with community resources in North East Edmonton
  • Knowledge of Early Childhood Development, Toxic Stress, and the Social Determinants of Health
  • An understanding of poverty, racism, and marginalization and how and why it impacts those we serve
  • Valid (Non-GDL or GDL for more than 3 years) Class 5 driver’s license with no major license suspensions and reliable vehicle
  • Comfortable transporting families in personal vehicle is required including some highway driving
  • Current Standard First Aid/CPR certification
  • Criminal Record Check (including vulnerable sector check), and Child and Youth Intervention Check (results will be reviewed on a case by case basis).  Processing times may take several weeks to complete these checks.

Closing Date: Until Suitable Candidates are Found

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S+ communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

How to Apply

Please email your resume and cover letter to: eizsak@boylestreet.org. Please include 20-047BSCS, Ubuntu Home Support Worker in the subject line on the email. Please indicate in your cover letter how you heard about the position and what position you would are interested in.