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Winter Warming Bus Support Worker

Boyle Street Community Services

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Job Purpose:

Boyle Street Community Services’ Winter Warming Bus runs from 2 PM-10 PM, seven days a week until April 30.

The purpose of the Winter Warming Bus is to:

  • Deliver life-saving, survival based services to those living outside around the city.
  • Link people with services and programs at services providers appropriate for their needs.
  • Connect with other Winter Emergency Response Drop In’s to ensure coordination of services.
  • Transport people downtown to emergency shelters when appropriate

The position does require working weekends and some split shifts during the week. The hours of work are between 2PM-10PM, 5 days a week or 2 days a week depending on shift availability.


  • Interact with community members effectively:
    • Identify and address emergency needs.
    • De-escalate highly charged emotional situations.
    • Refer and connect individuals to other services providers to help meet long term needs.
  • Be part of a team that helps maintain the security and consistency of the Winter Warming Bus.
  • Record data about access to the Bus services and complete daily activity logs.



  • Post secondary education in the Human Services would be an asset

Skills, Abilities and Attitudes:

  • Understands the challenges and stresses facing people who live in poverty.
  • Experience working with Aboriginal peoples and individuals from diverse cultures.
  • Treats people with respect and in a sensitive manner.
  • Knows how to problem-solve with people who face emotional and psychological challenges.
  • Able to handle multiple demands at the same time; exceptionally well organized.
  • Can de-escalate tense inter-personal and group situations.
  • Listens well, has a calm demeanor and knows how to solve practical problems.
  • Experience organizing group recreational activities.
  • Comfortable completing shift reports and doing some data entry.

Additional Requirement:

  • For drivers, a Class 4 License is required
  • Physically fit. Should possess the physical ability to respond quickly to, and deescalate effectively, difficult, potentially volatile situations in a confined space.
  • Criminal and Child and Youth Information system checks must be completed by the successful applicant prior to work commencement

Boyle Street Community Services values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTTQIA communities.

Hourly Wage: $18-$19.94 per hour

Closing Date: As soon as suitable candidates are found

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include Winter Warming Bus Support Worker in the Subject Line of the email. Please state in the cover letter how you heard about the position.