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Winter Emergency Response Support Worker

Boyle Street Community Services

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From November 1 to April 30, Boyle Street Community Services’ Drop-In is open for extended hours to serve the needs of people who have no other place to go.

The hours of work are between the hours of 8AM and 8PM, 7 days a week. Relief and part time shifts are available.


The purpose of the Winter Emergency Response is to provide:

  • Members with a safe, peaceful, welcoming community-gathering place where activities, creativity and positive relationships are fostered
  • Members with access to information, support and referrals to services within Boyle Street Community Services and external agencies
  • Drop-In community members with access to emergency resources and engage agency staff to enhance stability


  • Identify and address immediate needs
  • Offer access to information, support and referrals to services within Boyle Street and external agencies
  • Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion
  • Create a welcoming environment that offers food, meaningful programming and cultural activities that facilitate well being and support
  • De-escalate tense inter-personal and group situations
  • Record required data and complete daily activity logs
  • Maintain a healthy environment by performing a variety of cleaning and housekeeping duties as required: sweeping and mopping floors, cleaning/clearing tables, washing dishes, etc.
  • Monitor washrooms and hallways
  • Engage and support volunteers in the daily operations of the Drop-In


Skills, Abilities and Attitudes:

  • Understands the challenges and stresses facing people who live in poverty
  • Experience working with Aboriginal peoples and individuals from diverse cultures
  • Treat people with respect and in a sensitive manner
  • Possessing Harm Reduction principles is a must
  • Knows how to problem-solve with people who face emotional and psychological challenges
  • Able to handle multiple demands at the same time; exceptionally well organized
  • Can de-escalate tense inter-personal and group situations
  • Listens well, has a calm demeanor and knows how to solve practical problems.
  • Experience organizing group recreational activities
  • Comfortable completing shift reports and doing some data entry
  • Should be available for early morning, evening and weekend work
  • Physically fit
  • Possess robust mental health and a commitment to self-care
  • Criminal and Child and Youth Information system checks must be completed by the successful applicant prior to work commencement

Related Experience:

  • Current First Aid Certification
  • Suicide intervention Certificate would be an asset
  • Social Work or related education

Boyle Street Community Services values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTTQIA communities.

Hourly Range: $16-$19 per hour

Closing Date: Until Suitable Candidates are Found

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include WER Support Worker in the Subject Line of the email.