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Outreach Case Worker

Boyle Street Community Services

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SALARY RANGE: $24.10 – $28.35/hour

HOURS: Working 37.5 hours/week including evenings and some weekends

JOB ID: 19-047BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? If so, join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: http://boylestreet.org/who-we-are/mission-and-history/, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.


YCSP (Youth Community Support Program) is a community-based mental health partnership between Boyle Street Community Services (BSCS) and Alberta Health Services (AHS). We provide collaborative and client-centered care for highly acute youth and their families who have frequently accessed hospital or other mental health services without experiencing improvement.

Our responsive programming is based upon The Wellness Model and Dialectical Behaviour Therapy principles.  YCSP is a wraparound service designed to support skill development, social involvement and active citizenship.  We respect and empower families to cultivate their own healthy environments and communities.

Job Purpose:

The Case Worker will partner with Case Workers and the Clinical Team (Occupational Therapists, Counsellors, Clinical Supervisor and Psychiatrist) to support youth with acute mental health challenges (13-17), and their families. The Case Worker uses the Wellness Model to encourage healthy lifestyle alternatives through community supports and recreational participation. As a member of the YCSP team, your primary responsibility is to provide youth and families with the supports necessary to meet their treatment and wellness goals.  Flexible work hours required.


  • Coordinate with multidisciplinary team to support youth that who self-injure and experience suicidality
  • Plan and execute intentional 1-1 outreach activities that contribute to the health and wellness of youth and caregivers
  • Provide crisis intervention and safety planning.
  • Connect youth and caregivers to short and long-term supports in their identified communities.
  • Contribute to the development and revision of treatment plans
  • Co-Facilitate Dialectical Behavior Therapy (DBT) skills groups, in partnership with a clinical team.
  • Generalize DBT skills and other therapeutic interventions with youth and caregivers on outreach outings and in their homes
  • Respect and meet the various cultural needs of program participants.
  • Assist in program development to enhance the skills and capacity of youth and caregivers (building healthy relationships, emotional regulation, sexual health, distress tolerance etc.)



  • Diploma or Degree in Human Services is desirable but equivalent education will be considered

Skills, Abilities and Attitudes:

  • Demonstrate effective time management skills, strong professional and quick and efficient problem-solving skills. Must be able to balance a small, but complex, caseload.
  • Exceptional ability to connect with people from various backgrounds, who have experienced significant barriers to accessing services and programs.
  • An in-depth understanding of treating mental health in the community.
  • Excellent inter-personal and communication skills and de-escalation abilities
  • Demonstrate commitment, enthusiasm and creativity in providing support to youth and families with complex mental health needs.
  • Able to walk, stand, sit, drive, reach, lift, climb stairs, pushing, pulling, reaching, crouching and squatting may be required sometimes. Environment may include dust and noise.

Experience and other Requirements:

  • Minimum of three years’ experience working with youth and families.
  • Must have a reliable vehicle, Non GDL Class 5 Driver’s license, insurance and registration and be able to provide a clean drivers abstract.
  • Experience facilitating groups independently and in partnership with team members
  • Experience utilizing strength-based, harm-reduction, trauma-informed and client-centered practices and working in cross-disciplinary or collaborative teams.
  • Experience practicing suicide and crisis intervention  
  • An understanding of how trauma, attachment, loss impact the development of children
  • Good working knowledge of data entry systems, computer programs and report writing.
  • Current First Aid and Level C CPR and ASIST Training
  • Will require a Criminal Record Check and Child Intervention Check prior to start date.

Closing Date: September 16, 2019

Interviews will take place the week of September 23, 2019.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 19-047BSCS, Outreach Case Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.