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Navigator, Heavy Users of Services (HUoS) and Navigation and Coordination Centre (NCC)

Boyle Street Community Services

This is a Full-time position in Edmonton posted May 28, 2019.

REPORTS TO: NCC Supervisor/Boyle Street Manager

SALARY RANGE: $45,914 – $54,017/year

HOURS: 6:00AM-4:00PM, 4 days/week during the week

JOB ID: 19-027BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The Heavy Users of Service (HUoS) project is a unique multi-partner collaboration that provides coordinated services to some of the most vulnerable Edmontonians.  Typical HUoS clients have the highest number of interactions with emergency services (health, justice, and community-based) and yet tend to not be achieving the outcomes they desire.  Comprehensive coordinated case plans, a commitment amongst multiple partners, and intensive supports are required to achieve those outcomes.  As a member of the Boyle Street Community Services’team, the Navigator will work in the HUoS Navigation and Coordination Centre (NCC) located at the Central McDougall Police Station.  The Navigator will work intensively in a small team consisting of social service workers and Edmonton Police Service members. 

The purpose of Navigator is to apply strong case management principles to interagency integrated case plans and evaluate the effectiveness of the plan including being a part of the day to day coordination and project management.


  • Work collaboratively with the Case Development Table to develop and manage individual case plans requiring complex case coordination
  • Facilitate provision of services and ensure ongoing follow up and transportation for clients.
  • Provide crisis intervention, supportive counselling and utilize de-escalation skills when necessary.
  • Complete referrals for different housing programs, Victim Services, addiction treatment facilities, FASD programs, Income Support, and other services on behalf of clients, and advocate for them where appropriate.
  • Research resources and programs and liaise with relevant services available for hard to serve clients.
  • Visit with clients in jail/hospitals and attend discharge planning meetings and implement transition plans to ensure smooth transfer back into the community.
  • Provide regular reports on progress to Case Development Table (CDT) and to rest of HUoS team during morning team meetings.
  • Be available for one week per month “On Call” shift from 6:00am – 9:00pm


Education: Undergraduate degree or equivalent in related field of Health, Human Services, or Public Policy, with an emphasis on meeting the needs of vulnerable populations.  A combination of education and related experience may be considered.

Skills, Abilities and Attitudes:

  • Candidate must be an excellent case manager, an expert facilitator, a gifted communicator and be able to nurture a culture of collaboration amongst diverse and competitive stakeholders
  • Candidate will be fluent with the spectrum of government programs, community supports and other services available to those in need of support
  • Exposure to or direct work history with principles of evidence-based practice, client centered, and harm reduction models
  • Ability to navigate and balance a paramilitary organizational culture while building effective relationships within the communities served.
  • Strong verbal and written communication skills.
  • Candidate must be willing to work with clients who can be challenging at times and who are suffering from mental health and addiction challenges.


  • Minimum two years of experience in case management, community outreach, mental health, addictions or housing programs in a front line capacity
  • Experience in working with diverse communities and awareness of Edmonton’s inner-city communities and their needs
  • Demonstrated completion of training in Trauma-Informed practice and/or cultural awareness would be considered an asset
  • Valid Class 5 Alberta’s Driver’s license and ability to provide transportation for clients.
  • Child Intervention Check (results will be reviewed on a case by case basis)
  • The Edmonton Police Service will conduct an Enhanced Security Clearance on those candidates who have been shortlisted

Closing Date: Until Suitable Candidate is Found

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 19-027BSCS, Navigator in the Subject Line of the email. In the cover letter please state how you heard about this position.