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Mental Wellness Outreach Worker

Boyle Street Community Services

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REPORTS TO: UBUNTU Program Supervisor

SALARY RANGE: $22.07-$25.97/hour

HOURS: 37.5 hours/week

JOB ID: 20-004BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

This position will be part of the MWSP (Mental Wellness Screening Program) which is a cross-agency initiative between Boyle Street Community Services (BSCS), Aboriginal Consulting, Edmonton Mennonite Centre for Newcomers, Multicultural Health Brokers, and Native Counselling Services that provides collaborative mental wellness services to families with Child and Family Services involvement. The MWSP provides a comprehensive mental wellness screening and assessments which lead to a client defined wellness plan in order to support better access to mental health specialists and other mental health supports.

The Mental Wellness Outreach Worker will do mental wellness screening and assist individuals ages 18-25 require support based on their mental health wellness goals and service plans


  • Actively build and establish relationships with clients
  • Lead efforts to develop a warm, friendly and inviting environment in the larger community Centre, Ubuntu program, and C5
  • Provide mental health screening, wellness planning, supportive counselling, life skills development and assistance with basic needs (income, shelter, food, clothing, transportation, legal, identification, and medical services) to clients
  • Enhance client’s connection to, and knowledge of, community resources
  • Provide multi-disciplinary case planning/ service planning as needed with Edmonton and Area Child and Family Services and other collaborating agencies
  • Provide support in addiction management including treatment referrals
  • Provide crisis intervention services as needed; including follow-up services until crisis situation has stabilized
  • Support community members with information, education and strategies around mental health, wellness and diagnosis
  • Maintain accurate and comprehensive written documentation, according to Boyle Street’s systems and standards, regarding all client interaction
  • Participate in agency responsibilities including but not limited to: staff meetings, Reflections, representing the agency at community meetings, safety and security monitoring, and other related duties
  • Perform other related duties as assigned by the program supervisor.


Education: A Human Services or Social Work degree is preferred but candidates without a degree, but have related post-secondary education and relevant experience, will also be considered.

Skills, Abilities and Attitudes:

  • Keen understanding of the needs and challenges facing marginalized populations particularly mental health, wellness and addiction issues.
  • Excellent knowledge and understanding of poverty related issues, trends and services.
  • Have understanding of harm- reduction, client-focused and strength-based practices and theories.
  • Experience in networking with a range of departments, partners, and stakeholders.
  • Outstanding understanding of mental health, illness, substance use and services in area.
  • Good working knowledge of child development and other considerations within all the life stages
  • Good working knowledge of Child and Family Services, Service Alberta, Alberta Human Services, Alberta Health Services and Alberta Justice and Solicitor General.
  • Able to work in a fast paced, stressful environment and deal with difficult, sometimes abusive, clients.
  • Good working knowledge of Microsoft Office and Efforts to Outcomes or other data entry systems.
  • Able to walk, stand, sit, drive, reach, lift, climb stairs, pushing, pulling, reaching, crouching and squatting may be required sometimes.

Experience and other requirements:

  • A minimum of two years’ experience delivering services to people facing multiple barriers, including mental illness and substance use
  • Experience working with young adults
  • Valid Driver’s License (Full class 5 non-GDL) and Abstract
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: January 31, 2020

Interviews will be held during the week of February 3, 2020.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-004BSCS Mental Wellness Outreach Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.