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Manager, Ubuntu Children and Families

Boyle Street Community Services

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REPORTS TO: Director, Ubuntu Children and Families

SALARY RANGE: $54 814 — $64 486/year ($28.11-$33.07/hour)

HOURS: 37.5 hours/week that may include weekends and evenings to meet families’ needs

JOB ID: 20-026BSCS


Connecting children and families through shared humanity

The Ubuntu CSD (Collaborative Service Delivery) Program, is an innovative approach to child and family support which leverages a network of partner agencies and Children’s Services to create customized support for children, youth, and families in North East Edmonton.

Ubuntu offers a continuum of culturally aligned, community-based, family and child centered services. Collectively, with Boyle Street as the lead agency, Ubuntu is one point of access to a streamlined set of services that leverages the expertise of five networks to meet the needs of our families, children, and youth. Entitled the C5 (Collaborative Five) – Ubuntu works collaboratively with Boyle Street Community Services, Bent Arrow Traditional Healing Society, Edmonton Mennonite Centre for Newcomers, Norwood Child and Family Resource Centre, and Terra Centre for Teen Parents.

While Ubuntu is a C5 program, this position is as an employee of Boyle Street Community Services. Boyle Street offers an attractive benefits package, and extensive professional development.

The Ubuntu Program is based out of the C5’s Northeast Community Hub – 14023 Victoria Trail.

Please note that this maternity leave cover position for 6 months in duration with a possibility of extension.

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

Job Purpose:

Joining a team of other Managers in the program, the Manager is primarily responsible for the general management of a team of support workers, and ensuring the day to day implementation of the Ubuntu vision of working with children, youth, and families.


  • Ensuring staff’s day to day practice reflects the Ubuntu model, Signs of Safety, cultural competency and a Trauma Informed Approach
  • Using a strength based approach to ensure that staff complete required evaluation, data collection, and reporting as per accreditation standards
  • Making sure staff wellness is prioritized to better support families
  • Managing and coordinating caseloads, and ensuring 24/7 services. Including closure support. Participation in on-call support would be an expectation
  • Play an active role in interviewing, hiring, training, and ultimately retention of program staff
  • Group facilitation, training, and mediation
  • Cultivating strong collaborative relationships with the children, youth, and families we serve, North East Child and Family Services Neighborhood Centre staff, C5 Partners, Multi-disciplinary partners, including community agencies, foster parents, etc, and Indigenous communities, leaders, and the DFNAs
  • Approving and processing financial expenditures  to ensure that funding is allocated to achieve our intended impacts
  • As required, managing key areas of practice and operations
  • Other duties as required.


Education: A post-secondary Degree in Social Work or a related discipline

Skills, Abilities and Attitudes:

  • Demonstrated and effective leadership skills including performance monitoring and time management processes
  • Experience with Signs of Safety would be considered an asset
  • Knowledge of and experience with Indigenous and multicultural communities, particularly how they have been impacted by the child welfare system

Experience and Other Requirements:

  • Two or more years of supervision/management experience, preferably in a family support program/service
  • Two or more years of experience working with families with multiple and complex needs
  • Valid Driver’s License and access to a reliable vehicle
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: May 28, 2020

Interview Dates: The week of June 1, 2020

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-026BSCS, Ubuntu Manager in the Subject Line of the email. In the cover letter please state how you heard about this position.