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Manager of Drop-In and Inner City Recreation and Wellness

Boyle Street Community Services

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OVERVIEW:

The Drop-In provides a safe, welcoming and comfortable space for all clients of Boyle Street Community Services to visit. Through the Drop-In, clients have access a variety of services, including meals, recreation, basic needs and harm reduction support, as well as a place for coffee and companionship. Through positive relationship building and strong community engagement, the Drop-In is a starting point for clients to discover encouragement and access referrals into other services that will help foster positive change in their lives.

JOB PURPOSE:

The Manager will be responsible for supporting and directly supervising the Drop-In programming, including Drop-In support workers, as well as the volunteer, kitchen, winter and activities/events programs. The manager is also responsible for supervising the Inner City Recreation & Wellness Program. The manager is responsible to make sure all program mandates are met.

The Inner City Recreation & Wellness Program (ICRWP) is a joint initiative between Boyle Street Community Services and the Bissell Centre, offering community members a wide variety of activities and events to promote mental, emotional and physical health and wellbeing, as well as bridge barriers to social inclusion and community engagement. ICRWP is also a very important service that, while having loads of fun, also fosters relationships and paves paths to referrals and encouragement into other services.

This is a maternity leave cover position that is anticipated for 12-18 months in duration.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2Scommunities.

KEY AREAS OF RESPONSIBILITIES:

  • Primary management of the following teams and departments: Drop-In (including Winter Emergency Response), Volunteer Program, Food Services, ICRWP.
  • Working in the Drop-in to support clients and staff directly.
  • Providing direct management and monthly supervision and support to frontline staff of teams and departments.
  • Building strong, healthy, happy and productive teams.
  • Overseeing and/or preparing all required internal and funding related reports in a timely manner.
  • Attending and representing Boyle Street Community Services at all appropriate internal and external meetings.
  • Proactively scouting for funding opportunities as well as supporting the preparation of funding applications when required.
  • Building strong external partnerships with colleagues in government and the non-profit sector and exploring ways to work together in concrete ways to benefit those we serve.
  • Approving and overseeing of all expenses related to the teams and departments you manage.
  • Exploring ways to expand our current services as well as opportunities to offer new services.
  • Working with the Director of Programs and Finance to set and manage budgets on an annual basis.
  • Briefing colleagues on internal and external emerging opportunities, issues, trends and learnings in your area of work.
  • All other responsibilities as deemed reasonable and appropriate by the Director of Programs.

QUALIFICATIONS:

Education:

Degree or equivalent. Candidates without a degree but with extensive relevant and related experience will also be considered.

Skills, Abilities and Attitudes:

  • A willingness and desire to work by our organizational values and beliefs found at: http://boylestreet.org/who-we-are/mission-and-history/
  • Able to manage and motivate employees with a strength based approach, providing the necessary coaching and support for them to achieve their personal best.
  • Able to have difficult but respectful and ultimately constructive conversations with employees if performance and/or behavior becomes an issue.
  • Great attention to detail and excellent organizational skills and ability to multi-task.
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point)
  • Able to communicate effectively and have excellent written and oral communication skills
  • Able to write high quality report
  • Able to identify and secure funding opportunities
  • Able to take risks in pursuit of innovation.
  • Able to plan and make decisions in a timely, organized and appropriate manner.
  • Demonstrated ability to understand and positively change organizational systems and processes
  • Able to make tough decision
  • Able to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment.
  • Able to achieve and maintain good self-care

Experience:

  • 3-5 years of Leadership or Management Experience within the non profit sector
  • Knowledge and experience of Indigenous and multicultural communities is essential
  • An understanding of poverty and marginalization and of how and why it affects those we serve is essential

Boyle Street Community Services is committed to ensuring the safety of our staff and our clients. All new employees are required to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search (VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at Boyle Street Community Services, and must be dated no more than 90 days prior to the date on your written offer from Boyle Street Community Services.

Salary Range: $52,962-$62,302.50/year ($27.16-$31.95/hour)

Closing Date: February 16, 2018

How to Apply

Please email your resume and cover letter to:  hr@careersforcommunity.ca.  Please include Manager of Drop-In and ICRWP in the Subject Line of the email. Please include how you heard about the position in the cover letter.