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Intake and Administration Manager

Boyle Street Community Services

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REPORTS TO: Director of Operations

SALARY RANGE: $54 814 – $64 486/year ($28.11-$33.07 hourly)

HOURS: Monday-Friday 8:30am – 5:00pm

JOB ID: 19-057BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The Intake and Administrative manager will be responsible for Boyle Street’s intake and referral office, as well as the Community Centre administrative team. Intake and reception is the first point of contact for new clients and guests as well as an information and referral point for our regular community members.  This role will be responsible to provide an oversight role to the process that new and existing clients use to access services in the building.


  • Develop and design the intake process at Boyle Street in collaboration with other managers and programs. Manage the Intake and Referral team of Navigators and ensure that the intake area is a welcoming, accessible place for community members.
  • Provide onsite support for complex referrals or intakes, support the navigators as needed.
  • Administer and manage the intake process for client data collection and ensure that reporting is carried out in an efficient, consistent and timely manner. Pulling and development of reports on intake and referral.
  • Reporting to leadership and funders as required.
  • Work with the Director of Operations, Programs and Development to establish strategic goals for the intake process at Boyle Street.
  • Supervise the Community Centre Admin and Reception staff to ensure that BSCS staff are supported to access basic operational services such as phones, keys, vehicles and other basic infrastructure requirements as required.
  • Management of Receptionist to ensure that external stakeholder, public guests and non-client phone inquires are being directed and responded to in a responsive, friendly and effective manner.
  • Provide support and supervision to all team members (admin assistant, navigators and receptionist).
  • Coordinate monthly intake committee meetings among the Boyle Street departments to support connection of community members to services and provide knowledge sharing of services in Edmonton to frontline staff.
  • Ensure the work of the intake and referral office is in line with the mandate, mission and spirit of Boyle Street.
  • Building strong external partnerships with colleagues in government and the non- profit sector and exploring ways to work together in concrete ways to benefit those we serve.


Education: Degree in Social Work, Social Services, Social Sciences or Humanities preferred.

Skills, Abilities and Attitudes:

  • Strong leadership, teamwork and organizational skills
  • Effective interpersonal skills, strong emotional intelligence and communication abilities
  • Non-judgemental, empathetic, creative and enthusiastic
  • Great analytical skills and an understanding for data and evaluation
  • Understanding of  the inner city and its systems and processes


  • Minimum of 2 years experiences managing staff and working with/in communities who have multiple barriers to inclusion
  • Experience with inner city agencies an asset
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: October 18, 2019

Interviews will take place October 23 and 24, 2019

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca Please include 19-057BSCS, Intake and Administration Manager in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.