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Human Resources Senior Manager

Boyle Street Community Services

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REPORTS TO: Director of Operations

SALARY RANGE: $62 487-$73 515/year

HOURS: 37.5 hours/week

JOB ID: 19-040BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

Our organization has gone through significant growth to provide new programs and services to the community.  As a result, we have a new and challenging opportunity for an experienced Human Resources (HR) Senior Manager to support our employees and organization mission.  Reporting to the Director of Operations, the primary role is to provide HR functions that include policy development and maintenance, employee relations, orientation, staff professional development, total compensation, and HR trend analysis.  This position is geared towards a community minded and client focused individual with demonstrated consulting capabilities and a proactive approach to HR.


  • Work collaboratively with the organizational leadership team to develop the HR strategy and policy for BSCS
  • Ensure all HR initiatives are aligned with the values and strategic plan of BSCS, and deliver the desired organizational outcomes
  • Provide coaching and training on topics such as performance management, conflict resolution, change management, etc.
  • Advise employees and supervisors on the interpretation of policies and procedures
  • Investigate and make recommendations for solutions for employee relations issues
  • Maintain a positive employee relations environment and build strong relationships and rapport with the administration and operations team, front-line employees and leaders to provide sound advice and counsel
  • Oversee the recruitment process which includes working with the Recruitment Consultant to attract, retain, develop and engage a diverse employee group
  • Oversee and direct the preparation of employment agreements for hires, transfers and staff changes and ensure accuracy and consistency are maintained
  • Maintain current with existing and proposed laws and regulations affecting HR practices including Employment Standards, WCB, AB Human Rights, Occupational Health and Safety and developing policies and procedures to ensure compliance
  • Develop strong relationships with Managers and Supervisors through site visits as required to understand departmental needs
  • Coordinate mandatory training and professional development opportunities for all staff
  • Track and analyze organizational data regarding turnover and employee leaves
  • Oversee that compensation structure of the organization to ensure it is equitable
  • Network across the HR and broader community to build a partnership relationship sharing consistency in approach, best practice, re-use of initiatives, performance measures and opportunities
  • Supervise two Administrative staff
  • Assist with other HR and administrative related projects and tasks as assigned.


Education: Diploma or Degree in Human Resources Management or a CPHR designation with a minimum ten years’ of HR experience

Skills, Abilities and Attitudes:

  • Superior communication and organization skills
  • Proven facilitation, influencing skills and exceptional relationship management skills.
  • Experienced coach and mentor to leaders within an organization
  • A thorough understanding of employment legislation and best practices.
  • Results focused with a passion for providing exceptional client service


  • Minimum of 5 years’ experience working in a Human Resources function
  • Minimum of 2 years’ experience providing HR advice at a leadership level
  • Experience working in a non-profit environment is considered an asset
  • Experience in policy development and maintenance, employee relations, recruitment and orientation, staff professional development, total compensation, and HR trend analysis
  • Intermediate level proficiency in Microsoft Office and HRIS databases
  • A well-defined sense of diplomacy, including conflict resolution and people management skills
  • Excellent interpersonal and communication skills with a demonstrated ability to build strong, trusting relationships
  • Criminal Record Check and Child Welfare Intervention Record Check (findings will be reviewed on a case by case basis)

Closing Date: September 2, 2019

Interview Dates: September 9 and 10, 2019

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 19-040BSCS, HR Senior Manager in the Subject Line of the email. In the cover letter please state how you heard about this position and how your values are aligned with ours.