Employment Opportunities for Social Impact

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Drop In Program Coordinator

Boyle Street Community Services

This is a Full-time position in Edmonton posted September 20, 2019.

REPORTS TO: Drop In Manager

SALARY RANGE: $20.32-$23.91/hour

HOURS: 8:00am – 4:30pm Monday thru Friday (occasional evening/weekends may be required during winter months)

JOB ID: 19-052BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The Drop In Program Coordinator assists the Drop-In Manager and team in the daily operations of the Drop-In, community engagement, and encouraging clients to participate on a voluntary level in a way that fosters improved social, physical and mental health. Provide clients with access to information, support and connections to services within Boyle Street Community Services and external agencies.

The candidate must have significant experience working with inner-city residents and a background in art programming as a tool to address the social determinants of health. Additionally, the candidate must have project planning, program delivery, and communication skills. The successful candidate will also feel comfortable building positive relationships with vulnerable individuals and will work closely with staff at Boyle Street Community.


  • Encourage and motivate community members to participate in arts and wellness activities and programs
  • Work with volunteer coordinator and volunteers to develop program related relationships with the broader community
  • Develop a safe and supportive environment for programs and wellness activities
  • Mentor program participants to take ownership over programs
  • Write reports for funders
  • Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion.
  • Offer access to information, support and connections to services within Boyle Street and external agencies.
  • De-escalate tense inter-personal and group situations.
  • Greets community members and leads the effort to develop a warm, friendly and inviting environment through community engagement
  • Meets the basic needs of clients (clothing, harm reduction supplies, hygiene products)
  • As a member of the Drop-In team, performs basic housekeeping duties (daily set-up and take-down of the Drop-In, cleaning tables, washing dishes, sweeping floors)
  • Other duties, as requested and/or required by the Drop-In Manager


Education: A diploma or degree in Human Services.  Candidates with relevant experience will also be considered

Skills, Abilities and Attitudes:

  • An attitude that encourages community engagement, positive relationships, and a desire to create social change
  • Aptitude for adapting art and wellness program planning and delivery to meet the needs of people with mental illness, Fetal Alcohol Spectrum Disorder, addiction, and social exclusion barriers
  • Understands the varying needs and interests of individuals, couples, and families in the inner city
  • Committed to creating inclusive programs including those focused on arts and culture, food security, and mental health
  • Experience using de-escalation techniques
  • Understands the principles of harm reduction
  • Has good understanding of the impact of residential schools, forms of trauma, and cross cultural issues

Experience and other Requirements:

  • At least two years’ experience delivering arts and wellness focused programming in an inner-city environment
  • Current First Aid
  • Valid Class 5 (Non-GDL) Driver’s license and clean abstract
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Until Suitable Candidate is Found

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 19-052BSCS Drop In Program Coordinator in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.