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Cultural Support Worker

Boyle Street Community Services

This is a Full-time position in Edmonton posted August 24, 2019.

REPORTS TO: Cultural Supports Manager

SALARY RANGE: 43,036.50- $50,641.50 ($22.07-$25.97/hour)

HOURS: 37.5 hours/week including some evenings and weekends

JOB ID: 19-039BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The Cultural Support Worker is part of a team that provides Former Indian Residential School Students and family members of Missing and Murdered Indigenous Women and Girls (MMIWG), and their immediate family member(s) and/or support person(s), have access to an appropriate level of mental wellness support services to safely address a broad spectrum of mental wellness issues related to the disclosure of ambiguous loss and childhood abuse(s).


  • To provide cultural support services to Former IRS Students, family members of Missing and Murdered Indigenous Women and Girls and their immediate family member(s) and/or support person(s)paying particular attention to those individuals in crisis;
  • Provide cultural support around a wide range of issues resulting from the legacy of the residential school system, including the intergenerational effects and impacts related to ambiguous loss; in a manner that is sensitive to the unique needs of the inner city/homeless population;
  • Provide cultural and community supports throughout the remaining IRS processes and ongoing investigations of missing family members and developing aftercare cultural supports
  • Work within agency and its partners to provide other opportunities to Inner City/Homeless Former students and family members of missing women and girls for cultural healing, including, but not limited to, sweats, feasts, healing circles and/or pipe ceremonies
  • Work with agency staff to educate about cultural practices and traditions, as well as the IRS legacy, MMIWG, in order that they may be more sensitive, and more adequately respond, to the unique needs of community members who are accessing their programs.
  • Ensure that Former IRS Students and Family of MMIWG receive counselling support services by a) referring them to the appropriate Health Canada IRS RHSP Regional Coordinator for a determination of their eligibility for professional counselling services; and, b) ensuring that respective counsellors are sensitive to the unique situation of homeless IRS Students (MMIWG family members)
  • When possible, attend and provide cultural support to Former IRS Students who request such support at hearings or events related to healing from the impacts of being a former student, or families of MMIWG
  • Build relationships with other Cultural Support Providers and RSHW’s nationally and regionally to develop a forum for discussion of best practices and sharing of approaches and experiences
  • Provide access to debriefing opportunities for Elder(s)/Front Line Agency Staff to minimize the potential impacts of vicarious trauma associated with the provision of support to Former IRS Students, MMIWG and their immediate family member(s) and/or support person(s);



Applicants with years of experience working in the inner city, with relevant knowledge of Indigenous history, culture and practice within a harm reduction strategy will be considered. Post-secondary in Social sciences would be an asset.

Skills, Abilities and Attitudes:

  • Displays proven ability to work in a respectful, non-biased client-centered manner, meeting community members where they are at in life
  • Possesses excellent networking and communication skills
  • Flexibility and adaptability to change and schedule, may work weekends and evenings
  • Possesses an ability to work in a stressful Harm Reduction environment and deal with difficult, sometimes abusive, clients
  • Ability to travel within Edmonton, but also to other communities when required
  • Respectful and open minded of other race/cultural teachings
  • Be and maintain good spiritual and mental health


  • Knowledge of the Indian Residential School System and the effects this system has had on Former Students and their families as well as Ambiguous loss and impacts of grief and loss
  • Understanding of childhood trauma and various healing methods
  • An understanding of the Indian Residential Schools Settlement Agreement and dynamics of families of MMIWG
  • Knowledge of protocols when working with Elders and external and internal resources
  • Experience of your own personal healing journey.
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Until Suitable Candidate is Found

Interviews will take place at our office at 10116 105 Avenue

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply

Please email your resume and cover letter to: Twilson@Boylestreet.org. Please include 19-039BSCS, Cultural Support Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.