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Bridge Housing Support Worker

Boyle Street Community Services

This is a Full-time position in Edmonton posted October 7, 2020.

REPORTS TO: Team Lead, Housing Department

HOURLY RANGE:  $22.40-$26.36/hour

HOURS: 37.5 hours weekly, hours to be determined by the needs of the program

JOB ID: 20-071BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-vision, please consider joining our team.

Please note this is a six-month position with the possibility for extension.

Job Purpose:

This program is designed to connect individuals sleeping rough to safe, secure and accessible bridge housing options, namely motels/hotels, and to support them for the duration of their stay. This position will assist tenants with meeting daily needs and maintaining their temporary accommodations while supporting them with system navigation as they work towards permanent housing.

  • Build relationships and rapport with people sleeping rough who are referred for bridge housing with this program
  • Assess barriers and needs and assist, support, and advocate on behalf of the tenants
  • Facilitate connections to Housing First Housing Outreach Workers and assist with the housing process including providing tenants with reminders for viewings, apartments, completing applications etc.
  • Coordinate with hotel staff to ensure a safe and secure living environment
  • Maintain positive working relationships with stakeholders
  • Assist with daily living skills including room cleanliness and organization, meals, etc.
  • Coordinate referrals to other support services including Alberta Supports, Homecare, Cultural programming, etc.  
  • Provide crisis intervention services as needed; including follow-up services once crisis situation has stabilized
  • Maintain detailed case notes, regular assessment, documentation, and files to track outcomes
  • Perform other related duties as assigned by the Manager/Team Lead



Diploma or Degree in Human Services field. Candidates without a degree but who have post-secondary education and relevant and related experience will also be considered.

Skills, Abilities and Attitudes:

  • Must have excellent boundaries
  • Mental resiliency is key
  • Great attention to detail, excellent organizational skills and ability to multi-task 
  • Works with initiative, commitment and enthusiasm 
  • Ability to solve problems with clients quickly, creatively and ethically 
  • Proven ability to work in a respectful and person centered manner 
  • Able to communicate effectively and have excellent written and oral communication skills 
  • Able to plan and make decisions in a timely, organized and appropriate manner 
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point) 


  • Knowledge of evidence based practices, harm reduction principles, motivational interviewing skills and cognitive behavioral techniques.
  • Understanding and appreciation of the history of Canada’s Indigenous people, and their culture
  • Experience of networking with a range of partners and stakeholders
  • Local travel on behalf of clients and the agency is required and a valid class 5 license and reliable vehicle are required
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case)

Closing Date: Until Suitable Candidate is Found

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities. 

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 20-071BSCS Bridge Housing Support Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.