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24/7 Crisis Diversion Worker

Boyle Street Community Services

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Job Purpose:

As part of the 24/7 Crisis Diversion Team, workers will respond to calls to assist individuals who are in crisis, assess situations, identify their required needs, and transport individuals to appropriate services.

This position is a temporary 5 month position with the possibility for extension.

The key function of this position is to provide support to clients referred to the 24/7 Crisis Diversion Team. Workers will assist through interventions to divert inappropriate use of medical, police and judicial services and support individuals to make appropriate service connections.

This position requires individuals who are willing to work 12 hour shifts and weekends.  The hours are 8:00 AM – 8:00 PM, weekdays and weekends, and 3 days on 5 days off.


  • Individuals must have the ability to function in high-pressure situations and respond quickly to individuals in crisis
  • Conduct risk and needs assessments and safety planning to reduce potential threats and retaliation
  • Provide on call crisis intervention by minimizing the harm to the individual and others, and assisting the individual to connect to appropriate supports
  • Make appropriate supported referrals to housing, health and community services and provide advocacy support services with individuals
  • Operate the 24/7 Crisis Diversion Van to provide safe and timely transportation for individuals that may be experiencing crisis
  • Follow up and coordinate with other service providers to ensure clients are referred to appropriate supports
  • Develop and maintain productive working relationships with program partners and other community agencies



  • Degree or equivalent in social services or related field.  Candidates without a degree but who have post-secondary education and relevant and related experience will also be considered

Skills, Abilities and Attitudes:

  • Able to solve problems for clients quickly, creatively and ethically
  • Able to work in a respectful and client-centered manner
  • Understand how to use de-escalation techniques
  • Able to communicate effectively and have excellent written and oral communication skills
  • Able to work effectively as a team as well as independently
  • Flexible and adaptable to change
  • Demonstration of commitment and innovation in their work
  • Attention to detail and excellent organizational skills and ability to multi-task
  • Works with initiative, commitment and enthusiasm; physically fit
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
  • Familiar with entering data into databases, such as the Efforts to Outcomes system
  • Able to plan and make decisions in a timely, organized and appropriate manner


  • At least two years’ experience delivering community-based services
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioral techniques
  • Experience networking with a range of partners and stakeholders
  • Experience working at all levels across teams and/or departments within an organization.
  • Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban Aboriginal population
  • Must have a valid class 5 license, and clean driver’s abstract
  • Criminal record and Child and Youth Information Systems checks are required

Boyle Street Community Services values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTTQIA communities.

Hourly Wage: $19.64 per hour

Closing Date: Until Position is filled

How to Apply

Please email your resume and cover letter to: hr@careersforcommunity.ca. Please include 24/7 Crisis Diversion Worker in the Subject Line of the email.